Help

1. Make sure you have fully registered and paid for the online class. If you have recently registered or added a class, it may take a few days for your name to appear on the roster.
2. Make sure the Network ID/username and PIN/password are entered correctly. The log-in information is case sensitive. (UPPER CASE)
3. Need your Network ID? First you need your LancerCard, your college ID card. Then you need to go to lancerLink webpage and click on the "Online Services" login button. follow the instructions to printout your "enrollment fee receipt" for the current semester. Your Network ID is on the enrollment fee receipt

First, check and configure your browser using the Browser Tune-Up. Then, read the following tips and troubleshooting information.

General Tips

• Spyware and Deceptive Software
• Try Using a Different Browser
• Check Your Computer for Viruses
• Keep Your Microsoft Windows Software Updated
   

Troubleshooting Errors

• "Error on Page" when attempting to add an attachment in WebCT Vista or CE 6
   
• Sun Java Runtime Environment Errors
• Green screen and code like "); d.writeln(" ");
• HTTP 403 Forbidden or Access Denied Errors
• Search Toolbars and Session Already Running Errors
• WebDAV and Folder is Invalid Errors

When trying to add an attachment to an assignment or discussion message in WebCT Vista or CE 6, some users have reported seeing an "Error on Page" message in their browser.

There are a number of possible causes for this error; most can be resolved by following WebCT's Browser Tune-Up instructions.

If you have already completed the Browser Tune-up, and you still experience this problem, the following suggestions from the Ask Dr. C forums may help:

• Ensure that the document you are trying to upload is not open in another program on your computer. For example, if you want to upload a Microsoft Word document, save and close the document first.
   
• If using the Internet Explorer browser, ensure that the "Display a notification about every script error" option is not checked:
  1. In Internet Explorer, from the Tools menu, select Internet Options
  2. Click the Advanced tab
  3. Scroll down and uncheck Display a notification about every script error
  4. Click OK to save your changes
      
• Check for spyware or deceptive software on your computer.
   
• Uninstall all versions of Sun Java Runtime Environment (JRE) from your computer, and install an earlier version, like Sun JRE 1.4.2_09. See Sun Java Runtime Environment Errors.

For more information on these and other suggested solutions, please see the Ask Dr. C forum for students using WebCT Vista. You will find discussions about this issue in the following message threads, among others:

• Attaching files in assignment areas or even in messages
• Can't add file attachments

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Spyware and Deceptive Software | Top

Spyware, parasites, and other deceptive software can cause problems when using WebCT or other websites. WebCT recommends that you check for, then uninstall or temporarily disable these types of software to eliminate problems when accessing WebCT.

To check your browser for spyware, parasites, and other deceptive software and for more detailed information, visit the Doxdesk page on parasites: http://www.doxdesk.com/parasite

To help you control these types of Internet programs that could run on your computer, you can download and install a spyware detection and removal utility, such as:

• Lavasoft Ad-aware, and/or
• Spybot - Search & Destroy from PepiMK Software

For more information, see Microsoft's page about Spyware and Unwanted Software.

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Try Using a Different Browser| Top

Most spyware and deceptive software affects only Internet Explorer. If you have many problems with Internet Explorer, using a different web browser may be a suitable workaround.

Depending on your version of WebCT and your client operating system, other supported browsers include: Netscape, Mozilla, and Safari.

Download browsers from the Browser Tune-Up Information page.

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Check Your Computer for Viruses | Top

Viruses can cause many problems with your computer. If your computer is infected with a virus, you may have trouble using WebCT.

Scan your computer to check for viruses. If you do not have a virus checker, it is strongly recommended that you get one and install it.

Two examples of well-known anti-virus programs are McAfee VirusScan and Symantec's Norton AntiVirus. Each of these companies also offer free scanning services:

• McAfee FreeScan and other services
• Symantec Security Check

Microsoft Support maintains a list of antivirus-software vendors.

For more information about security:

• Macintosh users, see Apple Product Security.
• Microsoft Windows users, see Microsoft's Protect Your PC site.

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Keep Your Microsoft Windows Software Updated | Top

If you are using Microsoft Windows operating system, to prevent malicious programs from taking advantage of known security holes, make sure you have the latest updates from Microsoft:

1. In Internet Explorer, from the Tools menu, select Windows Update.
2. Follow the online instructions.

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Some users have reported problems using WebCT with Microsoft Windows and some versions of the Sun Java Runtime Environment (JRE).

Possible causes include using an incompatible version of Sun JRE or having multiple versions of Sun JREs installed. Some users have found that their problems are resolved after uninstalling all versions of Sun JRE from their computers, and then installing an earlier version, like Sun JRE 1.4.2_09.

1. From the Start menu, select Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Locate all versions of Sun Java, JRE, or JVM.
4. For each version, click Change/Remove and follow the onscreen instructions.
5. Download Sun JRE 1.4.2_09.
6. To install the JRE, accept the license agreement and follow the online and onscreen instructions.

After installing the JRE and rebooting your computer, do not download updates for the JRE. Disable automatic checking for Java updates:

1. From the Start menu, select Settings, Control Panel.
2. Double-click Java Plug-in.
3. Click the Update tab.
4. Clear the checkbox next to Check for Updates Automatically.
5. Click Apply.
6. Click the "x" to close the Java Plug-in Control Panel window.

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When trying to access a course after logging into WebCT, some users have reported getting a green screen and code like "); d.writeln(" "); displaying in their browsers instead of the WebCT course.

It has been reported that this can be caused by the RX Bar (Search Engine Bar) that can be installed when you install peer-to-peer file sharing applications like Kazaa.

Users have found that this problem can be resolved by uninstalling the RX Bar.

1. In Microsoft Windows, open the Control Panel.
2. Open Add or Remove Programs.
3. Find the entry for RX Bar, then click Change/Remove.
4. If prompted, confirm that you want to remove the program.
5. Restart your computer.

See also:

• More about spyware and WebCT.
• Ask Dr. C discussion thread: Class Problem

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When trying to log into WebCT, some users have reported getting "403 Forbidden" or "Access Denied" error messages.

One possible cause is an Internet Explorer 6 update installed by Windows Update. Some users found that this problem could be resolved by changing an Internet Explorer setting:

1. In Internet Explorer, from the Tools menu, select Internet Options.
2. Click the Advanced tab.
3. Under Browsing, clear the checkbox for Show friendly HTTP error messages.
4. Click OK.
5. Restart the Internet Explorer browser.

If this problem persists after changing this setting and restarting your browser, it may be caused by spyware or deceptive software on your computer. Read more about spyware and WebCT.

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When trying to access WebCT Vista, some users have reported getting "Session Already Running" error messages.

Some users found that this problem could be resolved by changing an Internet Explorer setting:

1. In Internet Explorer, from the Tools menu, select Internet Options.
2. Click the Advanced tab.
3. Under Browsing, clear the checkbox for Show friendly HTTP error messages.
4. Click OK.
5. Restart the Internet Explorer browser.

Search toolbars may cause this problem. Users have reported that this problem could be resolved by uninstalling search toolbars from Yahoo!, mySearch, AltaVista, Google, and other sites.

You may be able to uninstall a toolbar through the Windows Control Panel:

1. From the Start menu, select Settings, Control Panel
2. Double-click Add/Remove Programs
3. Locate the search toolbar, and click Change/Remove
4. Follow the onscreen instructions.

For more information on uninstalling a program, refer to its documentation.

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